First
Security Group Testimonial: FSG has
chosen GWS Case management system for a number of reasons which include our
recent entry into the “real” world of global debt collection and the similarity
of systems that staff is used to already. The system does not require a person
with a lot of experience running financial or more complicated and integrated
collections software and is accessible anywhere. It is also flexible in how the
data fields can be used so all types of cases from Fraud, retail to commercial
can be entered and managed from the same interface. Even non collections
related tasks can be managed and monitored from the system. Some of the key
factors driving our decision are as follows: 1.
Price! The actual cost of using the system is not prohibitive. 1 dollar per day
per user is measurable against daily performance of staff and does not
contribute much at all to the costs of ops and doing business. The total cost
of implementation is negligible outside of training and getting users used to
the system. When calculating the benefits and costs of other systems the range
of options and prices were many and in some cases cost prohibitive for our
current size. With a web based system there is no need to really consider the
useful life of the technology and the potential for future capex requirements
for upgrades or wider infrastructure when looking ahead. 2. No
need for costly infrastructure, permanent fixtures or integration. Since FSG is
considering new facilities in the near future, there will be little or no loss
in moving systems and infrastructure. Since it is web based there is also no
need to disrupt communications when moving. 3.
Management functions and reporting of performance and financial summaries are
good. 4. CRM
features make organizing sales and generating statistics easier. 5.
Field personnel can access the system without having to use vpn or other
communications methods. This is particularly important in the UAE as the costs
for bandwidth are amongst the highest in the world. 6. No
need to have special training or higher level IT support staff to maintain
systems ensure continuity and reliable operations outside of the normal daily
IT issues of running a standard office network LAN. 7.
World wide access for those times we are on the road! Any hotspot will do! 8.
Client viewing features have now proven that they could be a selling point for
value added services or generating some small but all important additional
revenue. Kind regards, Mr. Malcolm Mandeville Division Manager
Dubai World Trade Centre, Level 16
Dubai, U.A.E
Tel. : +971 4 33 22 555
Email : info@firstsg.com --------------------------------------------------- 2. Harvest Credit
Management Testimonial Harvest Credit Management
are suppliers of Receivables Management and Cash Collection Services to a wide
range of industry sectors and credit professionals world-wide. We specialize in
the collection of overdue accounts in Spain,
with a major collection call center in the province of Valencia. We have been utilizing the
Case Management System for the management of debt collection cases in Spain. We have
found it to be a comprehensive system that caters for all our collection needs.
It is both user friendly and fully flexible giving our collection specialists
the highest level of support in their day to day activities. The GCS web-based
system allows us to fully utilize the collection system remotely and serves us
well for our offsite collectors. We are delighted with the
system and the responsiveness of the system’s team to deal with any question or
issues as they arise. Kind regards. Kevin Terrell FICM, MIoD President & CEO Harvest Credit Management Tel: + 34 966 315 355 ---------------------------------------------------
3. Harvest Tanzania Testimonial Since my company became affiliated to GWS I have enjoyed
immense benefits, including the application of IT. Since then I have been using
the system to manage all my local cases. This has made my work easier and helps
me to provide quality and satisfactory services to my clients. I am able to
keep accurate track of each case as well as keep detailed step by step track
.This enables me to easily generate any form of report my clients may desire as
I am able to query the system for any form of info concerning any case. I also did not have to install any complicated software’s
to get going. All I have to do each time is to log on to the internet
and I have access to my system. Their dedicated server also enables me to be
assured of a reliable back up of all my cases all the time. Managing my local cases have never been this easier. Warm Regards. Joseph Mambia Managing Director Harvest Tanzania Ltd P.O Box75856 Tel:+255 22 2124165 DSM Tanzania. |